May 2026 - Upcoming TRMS sign-out update

On 28th of May 2026, we will roll out an update to TRMS across all regions during local overnight hours. As part of this update, all active TRMS sessions will be signed out automatically.

Most operators and staff will simply need to log back in when they next access TRMS. To help avoid delays, we recommend reviewing your account details before the update reaches your region.

Confirm which email is connected to your TRMS account

To check which email address is connected to your account:

1. Click your name in the left-hand menu.
2. Open your profile page.
3. Your email address is displayed below your name at the top of the page.

Make sure you can sign in

We also recommend:

• Confirming you know your password
• Logging in successfully before the update
• Reviewing any older Google sign-in setup if applicable

If you previously used Google sign-in with TRMS, you may want to review the updated login flow before the release.

Related articles:

• Changes to Google sign in for existing users

Forgot your password?

If you cannot remember your password after the update:

1. Go to the TRMS login page (www.trms.toptracer.com).
2. Select your region.
3. Click Log in.
4. Use the Forgot password option on the login page.
5. Follow the instructions sent to your email.

If you still have trouble signing in after changing password or become locked out of TRMS:

1. Go to the TRMS login page (www.trms.toptracer.com).
2. Select your region and click Log in.
3. Scroll down to the section called Having trouble signing in?.
4. Click Contact us.
5. Enter your email address and write the range you belong to in the Description.
6. Submit the form to contact Support.

Shared accounts and access management

If multiple staff members are currently sharing the same TRMS login, we recommend creating individual accounts.

Using individual accounts helps range administrators manage access more securely and makes it easier for staff to recover access if passwords are forgotten.

Range administrators can add new users directly in TRMS and control who has access to the platform.

Check out these articles to learn more:

• How to add users in TRMS
• Create your TRMS profile

What else to expect

This update is part of ongoing improvements to the TRMS platform and login experience. The sign-out will happen automatically overnight in each region and no additional action is required beyond signing back in afterward.